Last updated: July 22, 2026
These terms govern the text-messaging (SMS) program operated by NatalAid Holdings LLC (“NatalAid”). The program is low-volume and informational. Messages are host-operations alerts sent to our own authorized operator — such as new-review notifications, low-guest-feedback alerts, guest service requests, and property system-health events — and, where applicable, reservation- and stay-related notifications to guests who have opted in. We do not send marketing or promotional text messages.
Consent
You opt in by providing your mobile number and enabling SMS alerts — for example, on our internal alert-settings page or during booking and stay communications. To operate the program we collect the mobile number you provide and a record of your opt-in (the action, date, and time), used only to send the messages described above and to process STOP and HELP requests. Consent to receive text messages is not a condition of booking or purchase.
Message frequency and rates
Message frequency varies. Message and data rates may apply; contact your carrier for details.
Opt out
Reply STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT) to any message. You will receive a final confirmation, after which no further messages will be sent. Reply START to opt back in.
Help
Reply HELP to any message, or email owner@natalaid.com.
Carriers
Carriers are not liable for delayed or undelivered messages.
Privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent are not shared with any third parties. The only processing of your mobile number by a messaging provider (such as Twilio) is to transmit the messages you have requested. See our full Privacy Policy.
Contact
owner@natalaid.com, or NatalAid Holdings LLC, 555 Bryant Street #143, Palo Alto, CA 94301.